Refund Policy

1. Cancellations and Refunds

Last update: 05/07/2021

1.1 Support Plan Subscriptions

Once you have subscribed to a monthly plan, you will be charged every month until you cancel the subscription. Simply, send us an email to [email protected] or open a support ticket to cancel your subscription. Your service will cancel/terminate within 2 business days of notifying us.

If you feel the service we provided does not match the level of support offered at the time of purchase, you can write to us outlining your reasons to request a refund. We will process refunds for valid reasons.

  • You must request the refund within the first 14 days of the subscription renewal.
  • The estimated refund value will be calculated by our experts and they will inform the refundable value. We will reduce $20 per used support hour when calculating the refundable value.

1.2 Pay Per Task

  1. If we are unable to fulfill your WordPress requirement, we will provide a full refund within 7 days (may reduce transact fees).
  2. If you want to stop the task due to an issue on your side, we will reduce the development/support cost from the full payment. The estimated cost will be calculated by our experts and they will inform the refundable value.
  3. We do not refund on completed tasks.

1.3 WordPress speed optimization

  1. For WordPress speed optimization services, we have 14 days money back guarantee.
  2. If you want to stop the task due to an issue on your side, we will reduce the development/support cost from the full payment. The estimated cost will be calculated by our experts and they will inform the refundable value.

2. Contact Information

Except as explicitly noted on this site, the services available through this site are offered by WP Authors. If you notice that any user is violating these Terms of Use, please contact us at [email protected].